Welcome to Tenchi Mall (the "Website"). The following Online Shopping Terms and Conditions, Privacy Policy, Personal Information Collection Statement, and Disclaimer govern your browsing, use, and purchase of goods or services on this Website. Please carefully read these Terms and Conditions, along with the Privacy Policy, Personal Information Collection Statement, and Disclaimer before using the Website. By accessing or using this Website or any part of it, you confirm that you have read, understood, and agree to the Online Shopping Terms and Conditions, Privacy Policy, Personal Information Collection Statement, and Disclaimer, and accept to be bound by these terms.

1. All product prices and discount offers are based on the information currently displayed on this Website.
2. All transactions are processed in Hong Kong Dollars (HKD).
3. You must complete the information on the online billing form to proceed with online transactions.
4. After receiving your order information, our company will provide final confirmation and arrange delivery or self-pickup as soon as possible based on product availability. We reserve the right to change product prices without prior notice. All orders are subject to the discretion of this website and will be confirmed based on stock availability.
5. Upon completing the transaction, we will send the purchase receipt to your email. However, all orders remain subject to final confirmation based on product availability.
6. If you request a change of address during the delivery process, the company reserves the right to charge additional shipping fees.
7. All orders are subject to final confirmation based on product availability. If we are unable to provide any product or service listed in your order, we will notify you via phone or email by the requested delivery date or earlier to arrange a refund. The company will review the reasons for your return request and reserves the right to refuse return requests if deemed insufficient.
8. All orders are subject to final confirmation based on the availability of the relevant products. If we are unable to provide any of the products or services in your order, we will notify you via phone or email by the requested delivery date or earlier to arrange a refund. The company will review the reasons for your return request and reserves the right to decline any request deemed insufficient.
9. Upon receiving the goods, you must inspect them for any damage. If the goods are damaged (including misprints, reversed or missing pages, but excluding intentional damage), please notify our customer service department within 7 days of receipt to arrange a replacement.
10. Except for the refund or return cases specified in items 8 and 9 above, the company and this website shall not be held responsible for any direct or indirect risks, losses, or damages resulting from transactions made on this website. You assume full responsibility for these risks.
11. The company will make every effort to deliver the goods to the address provided by you within 7 to 10 working days. If, due to reasons attributable to you, the goods have not been successfully delivered after two weeks, the company reserves the right to unilaterally cancel the order or potentially deny any refund requests.
12. In the event of any disputes arising from refunds or returns, the company reserves the right to make the final decision.
13. The company will not be liable for any failure to deliver the requested products or services due to force majeure events (including but not limited to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes, or any circumstances beyond the company’s control), and will not offer compensation in such cases.
14. The content provided on this website, including but not limited to text, files, music, sound files, photos, videos, graphics, or advertisements, is intended for online browsing only and is protected by copyright, trademark, patent, or other intellectual property laws. Downloading such protected content is permitted solely for personal or non-commercial use. You must retain the content in its entirety, and without prior written consent from this website, you are not permitted to reproduce, copy, distribute, or create derivative works from the downloaded content.
15. You are prohibited from using the content of this website for illegal purposes and are fully responsible for the transmission of information during its use. This website reserves the right to prevent any harmful or illegal activities towards the company and third parties. However, the company, the website, its employees, and directors are not liable for any actions or inactions regarding your online behavior. You must comply with local and international laws and refrain from engaging in illegal activities, including but not limited to:
16. Activities that infringe on others' privacy and damage reputations, such as defamation, slander, harassment, stalking, and threats; and
17. Creating and distributing inappropriate, abusive, defamatory, offensive, obscene, immoral, or illegal content
18. No individual or entity, apart from the parties to this online shopping contract, has the right to enforce any terms under the Contract (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong).
19. These terms and conditions will be interpreted and governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). You agree to submit to the non-exclusive jurisdiction of the courts in Hong Kong.
20. Each part of these terms and conditions applies only to the extent permitted by law. If any part of these terms is prohibited or unenforceable in any jurisdiction, only the prohibited or unenforceable part will be invalidated in that jurisdiction, without affecting the remainder of these terms or their validity, legality, or enforceability in other jurisdictions.
21. The company reserves the right, at its sole discretion, to modify these terms and conditions.
22. In the event of any dispute, the company reserves the final decision-making authority.