Privacy Policy

We warmly welcome you to Tenchi Mall (hereinafter referred to as "this website"). To ensure that you can use the various services and information on this website with peace of mind, we hereby explain the privacy protection policy of this website to safeguard your rights. Please read the following content carefully:

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1. Scope of the Privacy Protection Policy

The content of the privacy protection policy includes how this website handles personal identification information collected when you use its services. This privacy protection policy does not apply to related websites linked outside of this website, nor does it apply to personnel not commissioned or managed by this website.

2. Collection, Processing, and Use of Personal Data

When you visit this website or use the functions and services provided, we may require you to provide necessary personal data depending on the nature of the service. We will process and utilize your personal data within the specific purpose range; this website will not use your personal data for other purposes without your written consent.
When you use interactive features such as service mailboxes and surveys, this website will retain the name, email address, contact information, and usage time you provide.
During general browsing, the server automatically records relevant information, including your device's IP address, usage time, browser type, and click data records. This information serves as a reference for us to enhance website services and will be used internally; it will not be disclosed externally.
To provide accurate services, we will statistically analyze the content collected from surveys. The statistical data or descriptive text from the analysis results may be published as needed for internal research but will not involve specific personal data.

3. Data Protection

This website operates on a third-party online shopping platform that is well-known in the industry and is equipped with certain defense and antivirus systems, as well as various information security devices and necessary safety measures to protect both the website and your personal data. Strict protection measures are in place, and only authorized personnel can access your personal data. Relevant processing personnel have signed confidentiality agreements, and those who violate these obligations will be subject to legal penalties.
If it is necessary to commission other units to provide services for business needs, this website will also strictly require them to comply with confidentiality obligations and will implement necessary inspection procedures to ensure compliance.

4. External Links

The web pages of this website provide links to other websites. You can also access other websites through the links provided by this website. However, the privacy protection policy of this website does not apply to linked websites, and you must refer to the privacy protection policy of those linked websites.

5. Policy on Sharing Personal Data with Third Parties

This website will never provide, exchange, rent, or sell any of your personal data to other individuals, groups, private enterprises, or public agencies, except in cases where there is a legal basis or contractual obligation.

The exceptions mentioned above include, but are not limited to:

  • Your written consent.
  • Explicit legal provisions.
  • To avert danger to your life, body, freedom, or property.
  • Collaboration with public agencies or academic research institutions for statistical or academic research based on public interest, where the data processed or collected by the provider cannot identify specific individuals.
  • When your behavior on the website violates the terms of service or may harm or hinder the interests of the website or other users, and the website management determines that disclosing your personal data is necessary for identification, contact, or legal action.
  • When it is beneficial to your rights.
  • When this website commissions vendors to assist in collecting, processing, or utilizing your personal data, it will exercise supervisory responsibility over those outsourced vendors or individuals. Cookies are small files, usually encrypted, stored in the browser directory. Cookies can identify you as a specific customer and store your personal preferences while using this website and technical information. The primary benefit to you is that you do not have to enter the information contained in the cookies each time you visit this website. Cookies do not necessarily contain or disclose personal data. However, if you have previously entered personal data on this website, it may be stored in the cookie data. Operators of other websites cannot access these files.

6. Cookie Policy

We use cookies and similar technologies on this website to provide various functions for visitors and to make your online experience more enjoyable and personalized.

  • Cookies are small files, typically encrypted, stored in the browser directory. Cookies can identify you as a specific customer and store your personal preferences while using this website and technical information. The main benefit to you is that you do not have to enter the information contained in the cookies each time you visit this website. Cookies do not necessarily contain or disclose personal data. However, if you have previously entered personal data on this website, it may be stored in the cookie data. Operators of other websites cannot access these files.
  • We use Google Analytics on this website. This is a web analytics service provided by Google Inc., which collects detailed statistical data about website traffic and its sources. We use Google Analytics solely for statistical purposes, such as tracking how many users click on specific products. Google Analytics is based on cookies and records information about your use of this website, including your IP address. To prevent users from being identified by their IP address, we use a special code to ensure that your IP address is recorded only in a truncated form (thus anonymized). Using this truncated IP address makes it impossible to identify individual users. The information recorded by Google Analytics is transmitted to Google Inc., which is located in the United States. Google self-certifies under the Privacy Shield, providing adequate protection for your personal data under EU law. You can download and install a plugin via the following link to prevent this data from being collected and transmitted to Google Inc.: tools.google.com/dlpage/gaoptout.
  • Most browsers are set by default to accept cookies. In your browser settings, you can completely disable the use of cookies, prevent certain cookies from being set, or request a notification each time a request to set cookies is made. For more details about these settings, please refer to the "Help" section of your browser. You can disable cookies or delete existing cookies on your computer. Please note that if you disable cookies, certain areas of the website may not function properly, such as logging into accounts.

7. Data Storage and Retention

We will retain your personal data only to fulfill the aforementioned purposes, so the retention period may vary depending on your interactions with us. For example, if you shop on this website, we will retain your purchase records during the invoicing, tax filing, and return guarantee periods. If necessary to protect ourselves from legal claims, we will also retain communication records with you (such as complaints about products). If we no longer need to retain your data, we will delete it. Please note that when you unsubscribe from our marketing communications, we will record your email address to ensure that we do not send you marketing emails in the future.

8. Your Rights

You have the following rights regarding your personal data:

  • Access your data and receive information about its use.
  • Modify and/or complete your data.
  • Delete your data.
  • Restrict our use of your data.
  • Receive your data in a portable format.
  • Object to our use of your data.
  • If you give consent through legally valid procedures, such as subscribing to our marketing emails, you may withdraw our right to use your data.

If you wish to exercise your rights or have any questions about the data we hold about you or how we use it, you can contact us at any time through Facebook Messenger or WhatsApp. Please note that shopping or participating in promotions on our website may require such personal data.

If you wish to delete your data, it will be removed from our system immediately unless we are legally obligated to retain it for statutory retention periods. In such cases, we will ensure that your data is not used for other purposes. Before granting access or allowing updates and/or deletions of your personal data, we may take reasonable steps to verify your identity.

For subscriptions and receiving marketing emails, we follow an opt-in/opt-out policy. If you wish to opt out of receiving our emails, please click the unsubscribe link included in each email. Please note that we may occasionally contact you with service information (such as order and shipping confirmations, as well as information about your legal rights).

We will comply with any requests that align with your rights according to the law. However, please be aware that these rights have numerous limitations, and there may be situations where we cannot fulfill your request. We hope to resolve any complaints you may have, but you also have the right to contact your local data protection authority.

9. Amendments to the Privacy Protection Policy

The privacy protection policy of this website may be amended as needed, and the revised terms will be published on the website.